gbet Privacy Policy – How Your Personal Data Is Handled in the Philippines

When you register for a gbet account, we collect basic personal details including your full name, date of birth, email address, and mobile number. If you are required to complete identity verification, we may also collect a copy of a government-issued ID and proof of address as required under Philippine anti-money laundering regulations. Financial information such as your chosen payment method and transaction history is recorded each time you make a deposit or request a withdrawal in Philippine pesos. We also collect technical data automatically — this includes your IP address, browser type, device model, and session activity logs generated when you navigate the platform. When you contact our support team, we retain a record of that communication along with any information you voluntarily provide. All data collected is strictly necessary for account management, regulatory compliance, fraud prevention, or the delivery of platform services to you as a player in the Philippines. We do not collect data that has no legitimate operational or legal purpose.

Your personal data is used primarily to operate and maintain your gbet account, process deposits and withdrawals in Philippine pesos, and ensure you can access games, sports betting markets, and promotional offers available on the platform. We use identity and age verification data to confirm that all registered players meet the minimum age requirement and are legally permitted to participate in online gaming under Philippine regulations. Transaction data helps us detect and prevent fraud, flag suspicious account activity, and comply with reporting obligations required by Philippine financial authorities. Technical and session data is used to improve platform performance, diagnose technical issues, and optimise the mobile experience for Filipino users. Where you have given consent, we may use your contact details to send you relevant platform updates, new game announcements, or promotional information — you can opt out of marketing communications at any time through your account settings. We do not use your data to make automated decisions that produce legal effects without human review. Your data is never sold to third-party advertisers or used for purposes unrelated to your account or to our regulatory obligations.

gbet does not sell, rent, or trade your personal information to unrelated third parties under any circumstances. We may share data with carefully selected service providers who support the operation of our platform — these include payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality agreements and data processing restrictions. Regulatory bodies and law enforcement agencies in the Philippines may receive account or transaction data where we are legally obliged to disclose it, for example in response to a court order or anti-money laundering investigation. In the event that gbet undergoes a corporate restructuring or acquisition, your data may be transferred to a successor entity, but only under the same or stronger privacy protections as outlined in this policy. We require all third parties who handle your data on our behalf to maintain security standards that are equivalent to our own, and we audit those relationships periodically. Your data will never be shared with third parties for their independent marketing or commercial purposes. If you have any concerns about a specific data-sharing situation, you may contact our data protection team using the details provided in this policy.

We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine financial and gaming regulations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years from the date of the last transaction, in line with anti-money laundering requirements applicable in the Philippines. Technical logs such as IP records and session data are retained for a shorter period — generally up to twelve months — unless a specific legal or security reason requires us to keep them longer. If your account is closed at your request, we will delete or anonymise personal data that is no longer required for legal or regulatory purposes within a reasonable timeframe. Marketing preferences and communication opt-out records are kept indefinitely to ensure we respect your choices going forward. You may request confirmation of how long specific categories of your data are retained by contacting our support team. We conduct periodic data audits to ensure that information which has passed its retention period is securely deleted.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about what data we collect and how it is processed — this Privacy Policy is part of how we fulfil that obligation. You have the right to access a copy of your personal data by submitting a request to our support team, and we will respond within the timeframe required by law. If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. In certain circumstances, you may request the deletion or blocking of your data — for example, where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent. You also have the right to object to processing of your data for direct marketing purposes at any time, and we will act on that objection immediately. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will never penalise you for exercising these rights.

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the gbet platform is encrypted using industry-standard protocols, ensuring that your account credentials and financial information are protected in transit. Account passwords are stored in a hashed format and are never accessible in plain text by any member of our staff. We restrict internal access to personal data on a strict need-to-know basis, and all team members with data access are subject to confidentiality obligations. Our systems are monitored continuously for suspicious activity, and security patches are applied promptly to address newly identified vulnerabilities. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority in accordance with mandatory breach notification timelines. You play an important role in keeping your account secure — we strongly encourage you to use a unique, strong password and to notify us immediately if you suspect any unauthorised access to your account.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players through the platform or by email using the contact address on your account. The date at the top of this page will always show when the policy was last revised, so you can easily check whether it has changed since your last visit. We encourage you to review this page periodically, particularly before using new platform features or accepting new promotional offers. Continued use of the gbet platform after a policy update has been communicated constitutes your acceptance of the revised terms. If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting our support team. Historical versions of this policy are available on request for your reference.